Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how RoomHour ("RoomHour", "we", "us", or "our") collects, uses, shares, protects, and retains information when you use the RoomHour mobile application and related services (the "Service").

By using the Service, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we process Personal Data only when we have a valid legal basis to do so.

1. Information We Collect

Information You Provide

Depending on how you use RoomHour, we may collect information you provide directly to us, including:

• First name and last name
• Email address
• Phone number
• Account and profile information
• Booking, reservation, and service-request information
• Messages or information you provide when contacting customer support

Location Information

With your permission, RoomHour may access your device location to provide location-based features, such as displaying nearby properties or accommodation options, showing locations on maps, and improving relevant search results.

You can enable or disable location access at any time through your device settings. Some location-based features may not work correctly if location permission is disabled.

Usage and Device Information

When you use the Service, certain technical information may be collected automatically, such as:

• IP address
• Device type and operating system
• Application version
• Device identifiers where permitted by the operating system
• Access times, usage activity, error logs, and diagnostic information

This information is used to operate, secure, troubleshoot, and improve the Service.

2. How We Use Your Information

We may use your information to:

• Create and manage your RoomHour account.
• Provide booking, reservation, property, and account-related features.
• Display location-based results and map functionality when you grant location permission.
• Send service-related communications, such as booking confirmations, account notifications, security messages, and support responses.
• Respond to questions, complaints, and customer support requests.
• Maintain the security and integrity of the Service and help prevent fraud, misuse, or unauthorized access.
• Diagnose technical problems and improve performance and reliability.
• Comply with applicable legal and regulatory obligations.

3. Sharing of Information

We may disclose information only when reasonably necessary for the purposes described in this Privacy Policy, including:

• Service providers: vendors that help us operate the Service, host infrastructure, deliver communications, provide mapping functionality, maintain security, or provide technical support. They are permitted to process information only for the services they provide to us and subject to applicable contractual and legal requirements.
• Google Maps Platform / Google Places: RoomHour may use Google mapping and location services to display maps, locations, nearby results, or place information. Information processed through these features may also be handled by Google in accordance with Google's applicable privacy terms.
• Legal requirements: authorities, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, security, or prevent fraud.
• Business transactions: in connection with a merger, acquisition, restructuring, financing, or transfer of all or part of the business, subject to appropriate safeguards.
• With your consent: when you explicitly authorize us to share information for a specific purpose.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Data from unauthorized access, alteration, disclosure, loss, or misuse. These measures include access controls, restricted access to systems and data, and secure transmission practices where applicable.

No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we continuously work to maintain appropriate safeguards for the Service.

5. Data Retention

We retain Personal Data only for as long as reasonably necessary to provide the Service, maintain your account, complete reservations or related transactions, respond to support requests, protect the security of the Service, resolve disputes, enforce agreements, and comply with legal obligations.

When Personal Data is no longer required for these purposes, we delete or anonymize it where reasonably practicable, subject to applicable legal requirements and limited backup-retention periods.

6. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your Personal Data, and in some cases to object to or restrict certain processing.

You may also manage certain permissions, such as location access, directly through your device settings.

7. Account and Data Deletion

You may request deletion of your RoomHour account and associated Personal Data at any time by contacting us at support@roomhour.sa or through our Contact page.

After receiving a valid deletion request, we will delete or anonymize Personal Data associated with your account unless we are required or permitted to retain certain information for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes.

8. Children's Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under 16. If you believe that a child has provided us with Personal Data, please contact us so that we can take appropriate steps to remove the information.

9. International Data Transfers

Your information may be processed or stored in countries other than the country in which you live. Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of Personal Data.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by RoomHour. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will publish the updated version on this page and revise the "Last updated" date above. Where required by law, we will provide additional notice or obtain consent for material changes.

12. Contact Us